What We Can Offer
Top office in a central location
Excellent working conditions, casual atmosphere, and state-of-the-art hardware
Excellent remuneration package
Job Description
What you’ll be doing:
- Provide excellent customer service to clients who are experiencing technical support problems.
- Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
- Present a positive, effective and flexible contribution to achieving team targets and objectives
- Meet all personal targets
- Collaborate with other team members to provide high-quality support
- Ensure constant self-development using day to day work, web-based training, and any other available tools
- Attend feedback sessions with Quality Team
- Be part of the Queue
- Monitoring when requested and ensure accomplishment of any additional task requested by the Customer Support Manager
Read full Job Descriptions
- Provide excellent customer service to clients who are experiencing technical support problems.
- Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
- Present a positive, effective and flexible contribution to achieving team targets and objectives
- Meet all personal targets
- Collaborate with other team members to provide high-quality support
- Ensure constant self-development using day to day work, web-based training, and any other available tools
- Attend feedback sessions with Quality Team
- Be part of the Queue
- Monitoring when requested and ensure accomplishment of any additional task requested by the Customer Support Manager
Job Requirements
If you have a positive can-do attitude and enjoy working to targets and problem solving, this could be your big break. You’ll need:
- 1 year as a minimum of experience in technical or customer support
- Proven knowledge in ONE or more of the following areas: Networking/ Virtualization/ Windows or Linux OS Management/
- Exposure to some types of database and programming languages
- Strong researching, problem-solving and troubleshooting skills
- Adaptability to work independently and part of a team bringing in experts when needed
- Passion for technology and learning
- Interest in virtual machines/ windows server admin
- Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
- Ability to quickly adapt to technology and/or application changes and business delivery priorities
- 1 year as a minimum of experience in technical or customer support
- Proven knowledge in ONE or more of the following areas: Networking/ Virtualization/ Windows or Linux OS Management/
- Exposure to some types of database and programming languages
- Strong researching, problem-solving and troubleshooting skills
- Adaptability to work independently and part of a team bringing in experts when needed
- Passion for technology and learning
- Interest in virtual machines/ windows server admin
- Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
- Ability to quickly adapt to technology and/or application changes and business delivery priorities
Job Locations
Lotte Center, 54 Lieu Giai, Ba Dinh
