Technical Support Engineer (Fixed nightshift - Freshers - from 25M)
Tối ưu lợi thế cạnh tranh trước khi ứng tuyển
Xem phân tích mức độ phù hợp và so sánh với ứng viên đã ứng tuyển
Hơn 90% người dùng hài lòng
Mô tả công việc
You will:
• Reviews issues and contacts customers to understand issues.
• Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
• Provides feedback to improve products to more senior engineers or technical advisors.
• Identifies potential defects and escalates to more senior engineers to resolve.
• Provides feedback on how to improve automated tools.
Yêu cầu công việc
OUR IDEAL CANDIDATES:
• Proficient in English (4 skills) (Advanced level)
• Willing to work night shifts as required by the job
• Willing to work during Tet and holidays (with a salary up to four times the normal rate) as required by the job
• IT educational background, open for freshers
• Customer service mindset
WHY US?
· Salary offer: from 25 - 33 million gross (night shift included)
· Salary at 100% during the probationary period
· 90% contribution of the gross salary to social insurance
· 20 days leave (12 days of annual leave and 8 days of sick leave)
· Training will be offered
· Full working equipment will be provided Annual Health Checkup
· Activities: Birthday party, Employee engagement activities.
OTHERS:
· Working time: 9 working hours within the time frame of 8:00 PM to 9:00 AM (20:00 - 5:00 OR 23:00 - 8:00), Mon - Fri
· Working location: VISTA Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., HCM City.
· Working model: on-site
· Type of employment: Full-time
· Report to: Team Lead
Phân tích mức độ cạnh tranh
VietnamWorks AI
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Bạn phù hợp bao nhiêu % cho vị trí này?
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Bạn xếp hạng Top bao nhiêu so với những hồ sơ ứng tuyển?
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Thị trường đang trả mức lương bao nhiêu cho vị trí tương tự?
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Nhu cầu tuyển dụng cho vị trí này trên thị trường cao hay thấp?
Giá
29.000đ / lượt
Các phúc lợi dành cho bạn
Chăm sóc sức khoẻ
Nghỉ phép có lương
Đào tạo
Thông tin việc làm
21/10/2025
Nhân viên
Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk
English, IT Support, Customer Service
Phần Mềm CNTT/Dịch vụ Phần mềm
Tiếng Anh
Không yêu cầu
Không hiển thị
Địa điểm làm việc
The Sun Avenue Building, 28 Mai Chi Tho St., An Phu Ward, Thu Duc City, HCM City
12th Floor, Opal Tower 92 Nguyen Huu Canh Street, Ward 22, Binh Thanh District, Ho Chi Minh city, Vietnam
(Xem bản đồ)Nhận diện một số hình thức lừa đảo
Lừa đảo thu phí
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