Technical Support (Junior & Senior)

Địa Điểm Làm Việc: Hồ Chí Minh
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Các Phúc Lợi Dành Cho Bạn

Competitive Salary package
Premium Healthcare plan
Training and oversea opportunities

Mô Tả Công Việc

Our client is a software company specializing in the design, development and implementation of fully integrated management information systems primarily for customers in the food production and distribution sectors.
We are seeking Technical Support positions who can be a part of remote team in Vietnam to co-ordinate the work with Europe side.

The Senior Tech Support would have the following key responsibilities which would be delegated/shared in as far as possible over time with the Junior Tech Support
• Second Line Tech Support
• SQL scripting for database queries and reporting (Crystal Reports and Excel/Cube Reporting)
• Front-end testing for new development features, bug-fixes and improvements
• Create and maintain all user documentation
• Report to the Senior Project Manager regarding daily tasks and priorities (Daily Stand Ups)

Summary of routine tech support tasks and responsibilities
• Crystal Reports
• Excel/Pivot Reports
• SSRS Reports
• User Testing
• User documentation
• Technical tasks during customer onboarding
• Learn our data migration process for new customers and perform data migrations as needed
• Data validation
• Data imports
• SQL scripting (for example DB updates)
• Troubleshooting
• Replicate reported bugs
• Analyse data and determine the root cause of software issues escalated by Customer Support
• Resolve issues or pass on to the next level
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

Preferred Skills, Attributes & Experience
• Qualification in Computing, Information Systems, or related discipline
• Expertise in hardware configuration, troubleshooting and software application and testing protocols
• Strong Proficiency in SQL and relational database structure and set up
• Experience as a Customer Support Specialist or similar role
• Experience using help desk software and remote support tools.
• A good understanding of how ERP systems work
• Energetic, responsive, and detail-focused
• Excellent communication and problem-solving skills.
• Strong organisational skills and multi-tasking abilities

Bonus Skills & Experience
• Knowledge of reporting systems such as Crystal reports and Excel pivot reporting
• Practical experience in any areas of business including production, accounting, or marketing and familiarity with other business information systems, is desirable but not essential.
• Experience using Jira® Service Management.

Địa Điểm Làm Việc

14F, An Phu Plaza, 117-119 Ly Chinh Thang street, Ward 7, District 3

iDeaLogic is an international IT outsourcing company, based in Netherlands with main office located in Ho Chi Minh city. Established since 2005, we has successfully deliver our services across Netherlands, Switzerland, Irelands, Japan and Asia Pacific. We fully embrace the agile software engineering principles and use Scrum to manage our projects. Besides, we are also a Microsoft Gold-Certified partner and we have extensive knowledge and capability in all areas of technology as well as different industries.

Due to the fast expending of our company, we are looking for qualified, talented and passionate candidates to fill our current job vacancies.

What we can offer to our employee:
- Competitive Net salary compared to market rate
- Social insurance based on Full-Salary plus Bao Minh healthcare insurance applied after 2 months probation
- 13th salary and performance review every year with promotion opportunities
- 25 annual leaves included VN public Holidays
- Work-from-home policy
- Flexible working hours from Monday to Friday (40 hours per week)
- Gym/yoga membership card, free sport clubs such as soccer, badminton
- Relaxing area with video games, table soccer and a pantry of free food & beverage
- Extra free lunch/snacks/fruits on Monday, Thursday and Friday
- Free English class every week
- Technical Training supporting packages
- An international working environment with open-minded culture, friendly colleagues and supportive team leaders
- English speaking environment

Xem toàn bộ thông tin công ty
117-119 Ly Chinh Thang street, Vo Thi Sau ward, district 3, Ho Chi Minh City
25-99 nhân viên
HR Department


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