Technical Support Specialist, IT Department, Head Office

Technical Support Specialist is responsible for implementing application systems to support the bank's business goals while striving for the highest quality. We aim to provide extensive system support by delivering reliable application solutions. We are seeking a highly skilled Technical Support to join our team. In this role, you will be responsible for providing technical support and troubleshooting assistance with a strong focus on hardware and software configuration, including specific technologies like Exadata, Oracle PCI, Oracle Linux, and more, for our core banking system.

General Duties:

1) General

- Provide technical support and assistance to end-users and internal teams.

- Troubleshoot and resolve software and hardware-related issues.

- Document support requests and resolutions.

2) Technical Support

- Assist with hardware and software installations, configurations, and maintenance, including infrastructure components such as Exadata and Oracle PCA.

- Monitor and maintain system performance, including hardware components mentioned in our technology stack, like Oracle Linux.

- Collaborate with cross-functional teams to resolve technical challenges.

3) Documentation

- Document hardware and software configurations, support processes, and technical solutions.

- Maintain comprehensive records of support requests and configurations.

4) Administrative

- Follow the policies and procedures of the bank, including adherence to IT security protocols.

5) Policy

- Ensure compliance with the bank's IT policies and standards.

- Promote a secure computing environment and IT security best practices.

Technical Requirements:

- Proficiency in troubleshooting hardware and software issues.

- Experience with hardware and software installations, configurations, and maintenance, including infrastructure hardware components like Exadata and Oracle PCI, and operating systems such as Oracle Linux.

- Knowledge of relevant technology stack components above for hardware and software support.

- Familiarity with hardware and software configuration mentioned in our technology stack, including Oracle Linux.

- Strong problem-solving skills and the ability to deliver high-quality support.

Qualifications:

- Previous experience as a Technical Support Specialist, with expertise in hardware and software configuration, preferably in the banking or financial services industry. Ability to learn with an overall course average of good or above for Fresher level.

- Proficiency in the relevant technology stack components, particularly hardware and software, including Exadata, Oracle PCA, and Oracle Linux.

- Strong analytical and problem-solving skills.

- Excellent communication skills and the ability to assist end-users effectively.

- Detail-oriented with a commitment to delivering high-quality technical support.

- Knowledge of IT security best practices.

- A proactive and positive attitude, with a willingness to adapt to new hardware and software technologies and processes.