Technician, Field Service (north)

Technician, Field Service (north)

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Các Phúc Lợi Dành Cho Bạn

Will be discussed at the interview
Health Care Insurance
12 paid leave days

Mô Tả Công Việc

1. Dealer / fleet support and Customer Services
• Visit dealers and fleet customers periodically or on request
• Provide support in technical (diagnosis & repair) and organizational matters (After Sales dealer standard)
• Provide and monitor product information, maintenance and repair, TIPS & Service Measures of Mercedes-Benz vehicles to dealers & fleet customers

2. Organization & Processes
• Arrange technical visits to dealers & fleet customers periodically.
• Monitor and co-ordinate performance of any contractual service commitments, facilities, dealer standard, work procedures, manpower requirements and profitability.
• Conduct correspondence in respect of customer service and customer care & customer complaint.
• Monitor warranty handling process & warranty scrapping process. Audit the workshop based on warranty guideline & dealer standard. Ensure workshop process 2010 is followed

3. Reporting
• Report main points discussed on the occasion of customer visits
• Prepare writing product reports regarding technical problems and damage in critical technical issues to General Manager Warranty & Technical Services
• Make technical product reports and Product liability in respect of damage to Mercedes-Benz vehicles

4. Promotion, Events & Campaign supporting
Co-ordinate and monitor dates for technical special activities, e.g. conversation campaigns, events, etc. for MB vehicles

5. Investigation and audit of warranty parts
• Inspect and audit return parts, stock and destroy return parts, provide recommendation or opinion on claims to AM and GM to make claim decision, including technical and compliance of each claim
• Carry out yearly audit support of warranty in dealers.
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Yêu Cầu Công Việc

• University degree of Automobile engineering or equivalent
• 01 ~ 03 years of experience in the vehicle repair sector with good technical & Diagnosis knowledge
• Experience in customer relationship management, warranty & parts
• Good English communication. Computer skill (Microsoft , Excel, Ppt. Internet office).
• have driver license (at least B2 level)
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Mercedes-Benz Vietnam Ltd. (MBV) produces and sells passenger cars, minibuses, city buses and tourist buses. The MBV factory is located at Go Vap district, Ho Chi Minh city. The factory covers 105,000m2 and has a production capacity of about 4,000 vehicles per year.
With the growth of 65% in 2013, Vietnam is the No.1 fastest growing market in Asia of Mercedes-Benz. We are also in the top 100 working places in Vietnam according to the survey of Nielsen. With 19 years leading the premium automotive segment, Mercedes-Benz keeps investing for long-term development in Vietnam. The active environment, the brand pride and the career opportunities are waiting for you at Mercedes-Benz Vietnam.
Please visit MBV website at www.mercedes-benz.com.vn for further information.

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693 Quang Trung Street, Go Vap District, Ho Chi Minh City
500-999 nhân viên
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