Teller (8 Months contract)

Job Purpose

Serving customers walk in the Branch including inquiries, account opening requests, cash transactions and coordinate with related parties to ensure a smooth & effective customer service.

Key Responsibilities

Operation Function

Responsible for and to end on over the counter transaction on account opening, cash and non-cash transactions
Take responsibility on accuracy and monitoring of the branch’s balancing activity on daily operations.
Customer Relationship

Proactively identify, manage and propose effective end to end solution to issues related to service delivery.
Resolve customer complaints, inquiries and problems.
Process & Compliance

Take accountability over the branch compliance to the standard operating procedures and ensure regulatory requirements are met towards achieving operational excellence.
Operational Authority

· Validation of over the counter transaction on opening accounts, cash and non-cash transactions

· Approve rates, cash and check deposits up to authorized amount.

· Program champion to all sales, service and compliance module in view of training and educating branch staff (if any)

· Supervise staff (if any) in ensuring service and compliance standards are met.