Temporary Order Processing Specialist (In 7 Months)

Fulfill customer’s orders with the most satisfaction

• To communicate with customers and arrange shipments to them as per their orders and Sonova production capacity & stocks.

o Consolidate weekly orders from buyers and send to Planning

o Allocate confirmed finished goods from Planning Section to each buyer

o Sell goods on SAP

o Coordinate with warehouse on packing and delivery

o Filing exporting documents

o Send Invoice, Packing List, Tracking Number to customers after the shipments go.

• To coordinate with forwarder services on customer clearance, flight booking and picking shipments at Sonova

• To make and update periodical reports in accordance with regulations of local customs authority/Headquarter

o Update and Send weekly shipment follow-up to person in charge in Headquarter (Staefa)

o Update and send OTD report to all department heads and General Director

o Make and update norms

o Complete & submit liquidation report to Customs Clearance quarterly.

• To satisfy customer’s requirements by arranging delivery on time, closely follow up and settle their complaints (if any)

– Bachelor degree

– Good MS Office skill (Word, Excel)

– Good English communication skills

– Preferable to candidates with practical experience in customer service position