Testing And Quality Assurance Officer

ABOUT THE POSITION

The Testing and Quality Assurance Officer will report to the Accreditation, Testing, and Quality Assurance Manager.

The Testing and Quality Assurance Officer plays a key role in ensuring the integrity and quality of final examinations and institutional survey operation. This position focuses on 60% exam-related responsibilities—such as developing procedures, training invigilators, conducting exam room visits, and monitoring academic integrity—and 40% on supporting university-wide surveys like course evaluations and student feedback. The role involves close coordination with academic units and requires strong attention to detail, a high level of responsibility, and the ability to handle sensitive information with confidentiality.

KEY ACCOUNTABILITIES

1. Final Exam Management

• Develop and regularly update Standard Operating Procedures (SOPs) for the organization of final exams across the university.

• Monitor the implementation of exam SOPs by all stakeholders and periodically review them to enhance efficiency and effectiveness.

• Oversee and respond to exam-related incidents, including cases of academic misconduct, and support investigation processes in coordination with relevant academic and administrative units.

• Prepare documentation and reports related to exam operations and incidents; propose preventive and corrective measures to improve exam integrity and quality assurance.

2. Exam Question Bank Development and Management

• Collaborate with academic units and faculty to initiate and coordinate the development of structured and secure question banks for final examinations.

• Maintain a centralized, access-controlled repository for storing and managing question banks, ensuring data security and confidentiality.

• Monitor and update the question bank regularly in coordination with faculty to ensure relevance, validity, and academic integrity.

• Facilitate internal reviews of question banks to ensure appropriate coverage, fairness, and avoidance of content repetition across exam cycles.

3. Quality Assurance Survey Operations & Data Management

• Make planning and administering university-wide quality assurance surveys (e.g., course evaluations, student experience, employer surveys).

• Ensure timely data collection, processing, and quality control of survey data.

• Support the generation of data summaries and reports for internal stakeholders and accreditation purposes.

• Maintain secure databases and ensure proper documentation of survey cycles and data use.

• A minimum of a Bachelor’s degree in Education, Testing, Quality Assurance, Educational Technology, Educational Administration, Data Management, or related field.

• At least 2 years of experience in exam coordination, educational operation, quality assurance, or institutional research.

• Excellent communication skills in Vietnamese and English languages (minimum IELTS 6.0 or equivalent), in written and oral form. Experience delivering presentations to senior staff.

• Proficient in Microsoft Word, Excel, and PowerPoint. Familiarity with survey tools (e.g., Google Forms, Explorance Blue, Qualtrics) and data analysis software (e.g., Excel, SPSS) is preferred.

• Ability to produce high-quality, professionally formatted documents and engaging presentations for internal and external communication.

• Strong organizational, communication, and documentation skills.

• Ability to work under tight deadlines and to meet high professional standards in all aspects of the work: communication, document writing, accuracy and completeness of data, responsiveness and collaboration, issue resolution, etc.

• A quick learner with a proactive and collaborative mindset.

• Committed to continuous improvement and quality in all aspects of work.