What We Can Offer
• 1st level Onsite support of end-users in using the IT processes and/or products
• Update Asset Management System and CMDB
• Reinstall/replace workplace device for users
• Arrange new device for new joinner/follow up with Servicedesk/HR for new account for new joiner
• Motivate users to use FrieslandCampina Servicedesk tool (ServiceNow)
• Management and operational support of local IT-systems and services under responsibility of internal/external delivery teams
• Responsible for physical access management to the Server room
• On request visual check of IT infrastructure on site (lights on check/normal state check/hands and eyes onsite)
• Tape management changes for backup and restore purposes
• Patching of LAN/Telephony equipment
• Receive IT assets sent by post or delivered by courier
• Relationship management- and support of Local IT contacts / key users
• Guidance and support of user departments in using the correct processes and procedures for IT requests/incidents/questions
• Contact person for internal/external IT providers in case of on-site activities (scheduling of activities onsite)
• Contact person for internal/external IT providers in case of remote activities with impact on availability of services for this site (scheduling of activities remote)
• Guidance of employees of external IT suppliers on site
• Translation of communication from English to local language and vice versa
• Adopt with routine checklist.
• Second-level support for coordinating Incident Management activities.
• Management and coordination of defined internal (standard) changes
• Coordination of change execution by external parties
• Other change requests for services managed by internal delivery
• Corporate within IT team to execute / test activities before/after changes within local or corporate infrastructure
• Documentation management and period reports for the in scope responsibilities and tasks
• Do ad-hoc task assigned from lT Service Delivery Manager.
- Basic written and verbal English.
- System management: Window server 2003, 2008 (Domain, DHCP, DNS,, Backup ....), Securities
- Proficiency on Microsoft Office
- Problem solving, proactiveness and teamworking.
- Willing to travel between Binh Duong and HCMC.