Training & Development Manager Top management

Training & Development ManagerTop management

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Mô Tả Công Việc

The overall responsibility of Training Manager is to planning, organizing, leading and supervising all training activities at Golden Gate. More specifically, at front line, Training Manager is ultimately responsible for the service quality staffs deliver, together with the Restaurant Managers; at back office, Training Manager is responsible for people development as planned.

1. Identify training needs and develop training plan.
- Continuously review and upgrade training curriculum based on actual requirements from Operation team.

2. Implement training programs
- Implement orientation/ training programs for new people to provide fundamental knowledge and attitude.
- Follow up with Operation team (i.e. Restaurant Managers, Area Managers, Operation Managers, COO) to ensure new people are smoothly integrated into team, trained on the job and sent for re-train and on-going training.
- Continuously benchmark with other service providers in the industry to upgrade service quality by providing effective training.
- For people working at back office, training manager is responsible for their development/training plans are implemented as per plan.

3. Appraisal of training effectiveness
- Implement post-training evaluation to ensure quality is met and design follow-on training.
- Coordinate with Operation and relevant departments to get feedbacks on training results.

4. Team development
- Develop training team as in their development plan
- Own and promote teamwork within training team

5. Build and upgrade training manuals, training process and other related documents and templates, provide input in standard operational procedures.

6. Ensure training center achieve its target and priorities from time to time

7. KPI (to be assigned specifically based on Op. target)
- Service quality
- Food quality
- Staff turnover
- Training cost/person
- % of people achieving their development plan.
- Manage all training activities within approved budget.
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Yêu Cầu Công Việc

Requirements on skills - expertise
- Style / Appearance: Quick, suitable for service environment
Skill:
- Skills to use computers
- Communication skills, presentation skills, negotiation skills, persuasive skills
- Skills of training and coaching
- Skills to coordinate work
- Other skills: working independently or in groups.

Education level requirements -
- Graduated from a professional college with a career related to professional or equivalent qualifications.

Requirements on experience / seniority -
- Having experience working in the restaurant / hotel for at least 5 years.
- Priority of experience in the same company.
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Xem toàn bộ hồ sơ công ty

Thành lập từ năm 2005, Golden Gate Restaurant Group là tập đoàn sở hữu gần 20 chuỗi nhà hàng đa phong cách tại Việt Nam như bao gồm: Ashima, Kichi Kichi, SumoBBQ, Vuvuzela, GoGi House, City Beer Station, Daruma, iSushi, Phố ngon 37, Ba con cừu, K-Pub, Cowboy Jack's, Hutong, Rancho.
Hiện tại GGRG đang sở hữu 150 nhà hàng tại Hà Nội, Hồ Chí Minh và các tỉnh thành trên cả nước
Giá trị cốt lõi:
- Mang những trải nghiệm tốt nhất và vượt mong đợi đến khách hàng
- Dẫn đầu thị trường F&B tại Việt Nam
Mục tiêu:
- Mở rộng đến 200 nhà hàng vào 2018
- Trở thành công ty trị giá 200 triệu USD vào năm 2018

Lấy con người làm trung tâm, chúng tôi luôn mong muốn sẽ có thêm những cộng sự mới, sống và làm việc cùng Golden Gate.

Xem toàn bộ thông tin công ty
Tầng 6, tòa nhà Toyota Thanh Xuân, 315 Trường Chinh, Hà Nội
5.000-9.999 nhân viên
HR Dept