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Mô Tả Công Việc
This position oversees the property wide training and development efforts. Conduct needs analysis to identify specialized training needs that might arise within the property. Develop training contents, monitor training activities and evaluates the progress, effectiveness and impact of training, internal communications and events. Make recommendations and suggestions for improvement. All responsibilities are to be performed in accordance with departmental and company policies, practices and procedures, as well as within the framework and intent of the Vision of the Grand Ho Tram Strip.
Mainly in charge the implementation of Orientation, Soft Skill and Leadership Training.
Monitor all training activities; facilitate all training and development efforts throughout the entire property to include orientation, supervisory development, skills training, recognition programs, internal communications and employee events.
Conduct needs analysis to determine specialized training needs on property.
Coach In-house Trainers and build a closed relationship to Training committee.
Develops activities/curriculum to enhance standardized training programs.
Monitors and evaluates to the progress and effectiveness of training and development programs and makes recommendations for improvement.
Design and produce training aids (i.e. case studies, simulations, games, exercises, etc.) and support materials.
Support Training Manager to design and develop materials for Developmental Training Program
Function as an internal consultant to assist management in the analysis and identification of organizational issues and development.
Handles all tracking and communication of property training and reporting needs.
Yêu Cầu Công Việc
Bachelor degree in majority of training or business management/ administration
At least 1 year experience as a Trainer in service industry of multinational company with large scale preferred
Excellent presentation and training delivery skills
Experienced in internal events is a plus
Good management, organization and planning skills
Good analysis, training and development skills such as design, implementing and evaluation must be.
Demonstrate the ability to be innovative in adult/organization training and development.
Knowledgeable and expertise in training methods, learning styles and training format such as workshops, seminars, web-based training…
Good consultancy and people influence skills
Maintain a professional, neat and well-groomed appearance adhering to The Grand Ho Tram property standards
Excellent guest service skills. Must have the ability to respond to handle difficult or stressful situations with tact and diplomacy.