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Mô Tả Công Việc
2 functions to apply: Customer Service Expert and Retail Banking Expert (RBO)
- Review all data processed by department staff
- Coordinate with branch manager to update information about target market, required documents, criteria, changes
- Make changes to the branches‘ processes, applications, and branch layout in order implement initiative
- Assist in stimulating and pushing sales of all products and services of the branch
- Assist in monitoring the implementation and project management of new initiatives to ensure compliance with timeline
- Be responsible for the Customer Service or RBO segment, handles and covers all requirements to ensure service and sales excellence.
Yêu Cầu Công Việc
- Local knowledge (e.g. branch catchment, customer behaviors, etc.)
- For Customer Service Function: High-performing customer service managers (preferably from most common branches – branch level 1 and level 2)
- For Retail banking function: High-performing branch manager (preferably from most common branches – branch level 1 and level 2)
- MUST be good in English