Travel Consultant Manager (MICE/ B2B/ B2C)

Salary up to $1200/month awaits! We are recruiting Travel Consultant Manager (MICE/B2B/B2C) for a Travel company

1. Business & Sales Management

Develop and implement annual business plans and sales targets for corporate (MICE/ Business Tour) or individual travel segments.

Oversee daily sales operations, monitor performance, and ensure targets are achieved.

Conduct market research to identify potential markets, analyze customer behavior, and monitor competitors’ activities.

Collaborate with the Product Development team to design tour packages and travel solutions tailored to customer segments.

Manage budget allocation, monitor the division’s Profit & Loss (P&L), and ensure cost-effectiveness in operations.

2. Client Relationship & Service Delivery

Act as the key contact for corporate clients to process service requests (air tickets, hotel bookings, visas, travel insurance, transportation, etc.).

Maintain high service quality and resolve customer issues promptly to ensure satisfaction throughout the customer journey.

Build and maintain long-term relationships with both corporate and retail clients, ensuring contract renewals and customer loyalty.

Oversee the full customer service process—from inquiry to post-sale support—ensuring a seamless and consistent customer experience.

3. Team Leadership & Performance Management

Lead, train, and develop the Travel Consultant and Customer Care team to enhance performance, productivity, and service standards.

Set KPIs, monitor performance, and conduct regular coaching sessions to ensure continuous improvement.

Build consultation scripts, standard operating procedures (SOPs), and customer service workflows for various product lines.

4. Cross-functional Collaboration

Coordinate closely with internal departments (Marketing, Product Development, Operations, Finance) and external partners to ensure smooth service delivery.

Support marketing campaigns, networking events, and project bidding processes related to travel services.

Collaborate with the Digital Marketing team to execute promotional activities for both B2B and B2C segments.

5. Service Quality & Continuous Improvement

Implement and monitor customer satisfaction surveys, feedback systems, and loyalty programs.

Utilize CRM tools to manage customer data, analyze travel behavior, and identify service improvement opportunities.

Propose enhancements to sales systems, pricing policies, promotions, and customer experience programs.

Regularly report business performance and market insights to the Commercial Director.

Male/Female, aged 28–35 years old.

Bachelor’s Degree or higher in Tourism, Business Administration, or a related field.

Minimum 6 years of experience in the travel/tourism industry, including at least 3 years in a managerial or supervisory position (handling corporate (MICE/ Business tour) and retail customers).

Strong understanding of B2B and B2C travel operations, including tour products, accommodation, airline services, and travel insurance.

Excellent leadership, communication, and problem-solving skills.

Proficient in English (other foreign languages are an advantage).

Strong analytical mindset and ability to work under pressure in a fast-paced environment.