Travel Expense Management Specialist

Primary contact for customer travel needs: ticketing, accommodation, visa, forex.

Handle ASEAN countries T2E process and operations.

Understand and apply customer travel policies.

Knowledge of travel processes: travel agency operations, GDS, airlines, payment solutions.

Coordinate with travel suppliers and manage travel booking tools.

Implement online travel solutions.

Handle tax-related processes with suppliers.

Manage travel expenses and credit card processes.

Liaise with HR, Finance, IT, and international customers.

Innovate for customer engagement and process improvements.

Report and maintain SLAs.

Manage application changes and communicate with stakeholders.

Experience: Minimum 5 years in travel and expense processes.

Skills:

Independent worker, team guide.

Strong client interfacing, people, and stakeholder management.

Excellent analytical skills and innovative thinking.

Ability to work flexible hours, manage multiple priorities.

Preferably experienced in international environments.

Ability to meet individual and team goals.

Willingness to travel locally or internationally.

Preferable knowledge of IATA operations.

Experience with SAP and travel expense applications.