Travel Specialist Support Oceania

Vio Travel is the first virtual Destination Management Company in Asia/Pacific with a curated collection of the finest travel experiences, unique hotels, and travel packages available across the region. We pride ourselves on delivering exceptional service and creating unforgettable journeys for our clients.

We are currently seeking a Travel Specialist Support – Regional to serve as the primary point of contact for our expanding global network of agents who book travel experiences to Oceania. In this role, you will be responsible for creating quotations, liaising with agents to develop customized trip plans, following up on previous requests, and handling reservations to ensure a seamless travel experience.

Responsibilities

• Act as the key contact for agent's bookings to Regional.

• Develop personalized trip plans and prepare accurate quotations based on agent requests

• Provide accounting support for regional clients, mainly for bookings across the region.

• Proactively follow up with agents, providing exceptional service and addressing any inquiries or concerns

• Coordinate and confirm reservations with our network of suppliers

• Assist with booking procedures and ensure a smooth flow of service from start to finish.

• Provide support to the sales and finance teams, collaborating effectively within the organization.

Qualifications

• Extensive experience in the travel industry with a focus on Regional and across the region.

• In-depth knowledge of Destination Management Companies (DMCs) and touring products.

• Demonstrated commercial acumen and the ability to identify sales opportunities.

• Customer service-oriented mindset with a strong commitment to delivering exceptional experiences.

• Ability to work collaboratively as part of a team, fostering positive relationships with colleagues and partners.

• A genuine passion for travel and a comprehensive understanding of the destination.