TS – X-Sell Database Analytics Manager

TS – X-Sell Database Analytics Manager

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KPI Bonus
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Mô Tả Công Việc

Day to day activities
*Supporting the correct operational setting for the campaign execution for the operational teams:
- Alignment and translation of the campaign settings into the Worklist (WL) creation
- Design and correction of autodialer settings: Treatments, Agent Routing Criteria, Callback limitations, Optimization Criteria (Busy factor, Average Waiting Time, Abandon Rate)
- Checking reports and adjusting the operations with respect to identified trends
- Guiding Reporting and Analysis Specialist through analyses and requesting specific investigations (e.g. contactability assessment of particular segment, worklist cross checking with AD log files, etc.)
- Supporting the monitoring of all X-Sell Call Center operations and tracking the campaign efficiency, as well as execution productivity
- Support Campaign Management Specialist with reports and ad hoc analyses.
- Perform other duties required by Line Manager.
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Yêu Cầu Công Việc

*Background
- Bachelor Graduate, major: Information Technology or relating area
- At least 04 years’ experiences working in sales management position, database plan processing and administration, preferably working as telesales for banking or financial institution.
- Deep understanding of database/ campaign management.
*Skills
- Strong oral & verbal communication skill
- Interpersonal, customer focused & goal driven Leadership skills
- Analytical skill
- Ability to work under high pressure
- Proficiency in Microsoft Office software
- Fluent in Vietnamese & English
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Xem toàn bộ hồ sơ công ty

We were founded as Consumer Finance Division of Vietnam Prosperity Joint-Stock Commercial Bank (VPBank). In 2015, we successfully transferred to an independent company with the Brand FE CREDIT. Since then, we continuously have been enlarging and taking the leadership of consumer finance market in Vietnam. Our success is built on serving the best sake of our customers; we are keen on designing new products with add-on values to customers with our philosophy of Fast and Easy.

We have long nourished the determination to professionalise our operations. We embrace a strong organisational culture with a shared aspiration and values which allows us to act as a united and focused company.

FOCUS – UNITY – SIMPLICITY – OWNERSHIP

See yourselves in a new light

In essence of joining our company, you will be given the scope to seize every opportunity and helped to acquire specific competencies you’ll need to succeed either you wish to go wide or go deep. Our company prides ourselves on our underpinned principle of nurturing people in not only HR policies but also in our culture. We value innovations and we need people to work on initiatives and carry on our business vision of operating excellence and market leadership.

Alongside with these, we believe our staff members deserve a good working condition, so that in addition to social health insurance you will be accessible to health and accident insurance and will be eligible to join in team building every year. We also value your efforts; for this reason, we give you both financial and non-financial rewards such as: KPI bonus, Best Initiatives, Best performer or Best manager of the year, etc.

COMPANY'S BENEFITS
Financial support:
- Probation with full salary
- Lunch allowance
- Wedding support
- Family funeral support
- 13th month salary + KPIs bonus
- Performance rewards and awards
Insurance:
- Accident insurance
- Health insurance
Events and activities:
- Christmas
- Year End party
- Team Building
- Family Day
- Sport Day

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3B Floor, REE TOWER, 09 Doan Van Bo Street, Dist 4, HCMC
10.000-19.999 nhân viên
Ms. Ngọc