Unit Head of E-Kyc Policy & Process

Manage and implement eKYC process
 Design and control eKYC process handled by ROBO KULIZA integrated with sales system ((iSales, Vymo, UBANK, FEOL, $NAP), PEGA LOS, Decision Engine
 Design and control webportal for Underwriting Agent
 Issue underwriting manual guidance related to eKYC
 Work with IT to change system (CR, BRD) and perform UAT as well as monitor system.
 Work with related BU (Business Development Division, IT Division, Operational Risk, Digital Business Center) to handle system error and other errors related to quality of Facial database.

Search and manage new vendors, new technology of eKYC
 Manage Hyperverge vendor for change request, upgraded features about SDK eKYC, digitization facial database.
 POC new feature such as read data Chip on Chip ID card, verify a genuine chip ID card with national citizen database of MOP.
 Do research to implement feature to read MRZ, QR, OCT to optimize automation flow in ekyc process
 Implement and control Video KYC to identify customer real time incorporated with voice biometrics.
 Do research for new features of ekyc to increase accuracy of customer indentification.
 Do research and apply independent resorce (e.g national citizen database of MOP) to verify old national ID
 Evaluate effectiveness of technology provided by recent vendor and other vendor in market yearly.

Build report and analyze data to control eKYC process productively
 Build report, monitor and analyze effectiveness of eKYC process
 Volume of application
 Automation rate
 eKYC result as approved, cancelled/ rejected with reason
 Accuracy of Face Recognition technology including 1:1 & 1:N check
 Propose relevant cut-off rate based on scoring model of customer face matching
 Blacklisted database
 Database linked between PID (personal ID) and application ID
 Quality of facial database
 TAT (Turn Around Time) of application processed eKYC

Control, monitor cost and budget of service usage of eKYC partners
 Control data storage from Data Enrichment partners
 Ensure to control access and responsibility of business units on usage of services.
 Monitor and report on usage activity and cost of by BUs regularly
 Reconciliation and request payment regularly
 Propose initiatives to optimize usage cost of services.

Other tasks as assigned by Line Manager.