Unit Head of Telesales Channel Management

Unit Head of Telesales Channel Management

Job Locations: Ho Chi Minh
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What We Can Offer

3-7 months salary bonus
Lunch allowance

Job Description


1. Build and develop Cross-sell business at alternative channels

- Build/ develop Cross-sell business activities at alternative channels, including developing strategies, drafting implementation plans, standardizing sales execution process
- Determine implementation costs, tasks that need support from other departments and necessary conditions when implementing Cross-sell business
- Develop and maintain good relationship with other Centers, Departments, Units, and colleagues in order to ensure effectiveness in communication, cooperation, campaign/ project implementation and monitoring
​- Search and maintain strategic partnership relationship ensuring the efficient operation of Cross-sell activities

2. Drive business performance of Cross- Sell through alternative channels:

- Understand Cross-sell performance through alternative channels and propose/ implement corrective actions to improve performance
- Understand the value drivers of the growth and identify profitable commercial campaigns to grow ENR and revenue
- Communicate goals, timelines, and key metrics to all major stakeholders (internal and external) in order to achieve the business objective
- Implement & monitor sales campaigns related to alternative channel for X-sell products
- Act as go-to-person for communication to and management of alternative channels

3. Monitor the performance of projects:

- Ensure the regular performance review are carried out to enhance the efficiency of XS department
- Track & improve the campaign performance in alternative channels related to XS
- Propose, suggest solutions to improve performance of alternative channels’ campaign and initiatives

4. Contribute in building capabilities of sales agents at alternative channels for X-sell

- Develop training to upskill selling capability at alternative channels to ensure the high effectiveness
- Stay up-to-date on knowledge, skills and best practices of selling skills to advise stakeholders, develop training, skill enhancement program, and propose initiatives to improve performance of alternative channels
- Implement & monitor campaigns in selling capability enhancement for XS product

5. Build capabilities of Cross-sell Alternative Channel Management Unit

- Build team capacity and capability to ensure the high requirements of business objectives
- Create team with expertise as management functions in assigned projects.
- Build strong relationship with main functions to empower effectiveness of those functions
6. Brainstorm, propose X-sell projects and designing approach for alternative channels

7. Undertake other tasks assigned by line manager
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Job Requirements


- Bachelors or Masters graduate majoring in: Business Administration, Finance, Economics, Commerce, Project Management or any relevant majors

- At least 05 years of working experience in finance (banking, business management, etc.) or any related large scale industries, at least 02 years of working experience in managerial role
- At least 02 year of experiences in searching and managing strategic partnership
- At least 02 year of experiences working in role of sales performance growth and management
- At least 01 year of experience in business analytics relating to user/ customer analytics, performance & operations analysis

- Language requirements – Vietnamese – native, English – fluent
- Computer Skills: Microsoft Office applications (Powerpoint, Excel)
- Good communication and presentation skillsAdvanced problem solving skill, resourcefulness and great negotiation skills​

Job Locations

9 Đoàn Văn Bơ, phường 12, District 4, Ho Chi Minh City, Vietnam
View full Company Profile

We were founded as Consumer Finance Division of Vietnam Prosperity Joint-Stock Commercial Bank (VPBank). In 2015, we successfully transferred to an independent company with the Brand FE CREDIT. Since then, we continuously have been enlarging and taking the leadership of consumer finance market in Vietnam. Our success is built on serving the best sake of our customers; we are keen on designing new products with add-on values to customers with our philosophy of Fast and Easy.

We have long nourished the determination to professionalise our operations. We embrace a strong organisational culture with a shared aspiration and values which allows us to act as a united and focused company.


See yourselves in a new light

In essence of joining our company, you will be given the scope to seize every opportunity and helped to acquire specific competencies you’ll need to succeed either you wish to go wide or go deep. Our company prides ourselves on our underpinned principle of nurturing people in not only HR policies but also in our culture. We value innovations and we need people to work on initiatives and carry on our business vision of operating excellence and market leadership.

Alongside with these, we believe our staff members deserve a good working condition, so that in addition to social health insurance you will be accessible to health and accident insurance and will be eligible to join in team building every year. We also value your efforts; for this reason, we give you both financial and non-financial rewards such as: KPI bonus, Best Initiatives, Best performer or Best manager of the year, etc.

Financial support:
- Probation with full salary
- Lunch allowance
- Wedding support
- Family funeral support
- 13th month salary + KPIs bonus
- Performance rewards and awards
- Accident insurance
- Health insurance
Events and activities:
- Christmas
- Year End party
- Team Building
- Family Day
- Sport Day

Read full company information
3B Floor, REE TOWER, 09 Doan Van Bo Street, Dist 4, HCMC
10,000-19,999 staffs


360 giờ học linh động, phù hợp với học viên vừa học vừa làm.

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