Unit Head of Telesales Effectiveness Management

Unit Head of Telesales Effectiveness Management

Job Locations: Ho Chi Minh
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What We Can Offer

3-7 months salary bonus
Lunch allowance

Job Description

OBJECTIVES

- Monitoring and driving the Telesales effectiveness to increase X-sell.
- Managing and developing the capability of Telesales to increase X-sell.
- Updating of the actual situation at X-sell Telesales to determine the target to come up with specific and closely coordinated strategies to increase X-sell.

KEY RESPONSIBILITIES

1. Monitor and drive business performance of X-sell Telesales:
- Update X-sell Telesales performance (in-house), report to high management level, continuously valuate and propose to implement solutions to improve X-sell Telesales effectiveness.
- Work with all major stakeholders to communicate about goals, timelines, and key targets of X-sell in order to achieve the business objectives.
- Act as go-to-person for communication to and effectiveness management of X-sell Telesales (in-house).

2. Build and develop capability of Telesales for X-sell:
- Manage telesales capacity and capability to reach sales targets.
- Develop training to upskill Telesales capability to ensure the high effectiveness.
- Stay up-to-date on knowledge, skills and best practices of telesales to advise stakeholders, develop training, skill enhancement program, and propose initiatives to improve performance of Telesales.
- Implement & monitor campaigns in Telesales capability enhancement for X-sell.

3. Build and develop capability of X-sell Telesales Effectiveness Management Unit:
- Build team capacity and capability to ensure the high requirements of business objectives.
- Building strong relationship with main functions to empower effectiveness of those functions.

4. Advise stakeholders and Head of Telesales Effectiveness Management:
- Advice departments under Center to build and implement tools/ mechanisms to ensure and improve performance of In-house Telesales (commission structure, sales policies, etc.).
- Advise on mechanisms, tools to manage Telesales channel.

5. People development:
- Recruit, coach and develop team member.

- Collect best practice and share with team to ensure high caliber of staff.
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Job Requirements

EDUCATION
- Bachelor Degree with majors: Business Management, Finance, Economics or Marketing, or Sales related major

EXPERIENCE
- At least 03 years of working experience in finance (banking, insurance, investment, etc.), at least 3 years’ experience in management.
- At least 2-3 years of experience in managing telesales channel or third party telesales vendor, and/or training for telesales channel
​- At least 2 years of experience in sales project management/ participation in sales projects

Job Locations

9 Đoàn Văn Bơ, phường 12, District 4, Ho Chi Minh City, Vietnam
View full Company Profile

We were founded as Consumer Finance Division of Vietnam Prosperity Joint-Stock Commercial Bank (VPBank). In 2015, we successfully transferred to an independent company with the Brand FE CREDIT. Since then, we continuously have been enlarging and taking the leadership of consumer finance market in Vietnam. Our success is built on serving the best sake of our customers; we are keen on designing new products with add-on values to customers with our philosophy of Fast and Easy.

We have long nourished the determination to professionalise our operations. We embrace a strong organisational culture with a shared aspiration and values which allows us to act as a united and focused company.

FOCUS – UNITY – SIMPLICITY – OWNERSHIP

See yourselves in a new light

In essence of joining our company, you will be given the scope to seize every opportunity and helped to acquire specific competencies you’ll need to succeed either you wish to go wide or go deep. Our company prides ourselves on our underpinned principle of nurturing people in not only HR policies but also in our culture. We value innovations and we need people to work on initiatives and carry on our business vision of operating excellence and market leadership.

Alongside with these, we believe our staff members deserve a good working condition, so that in addition to social health insurance you will be accessible to health and accident insurance and will be eligible to join in team building every year. We also value your efforts; for this reason, we give you both financial and non-financial rewards such as: KPI bonus, Best Initiatives, Best performer or Best manager of the year, etc.

COMPANY'S BENEFITS
Financial support:
- Probation with full salary
- Lunch allowance
- Wedding support
- Family funeral support
- 13th month salary + KPIs bonus
- Performance rewards and awards
Insurance:
- Accident insurance
- Health insurance
Events and activities:
- Christmas
- Year End party
- Team Building
- Family Day
- Sport Day

Read full company information
3B Floor, REE TOWER, 09 Doan Van Bo Street, Dist 4, HCMC
10,000-19,999 staffs
 	  CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

360 giờ học linh động, phù hợp với học viên vừa học vừa làm.

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