[Urgent] Citiphone Officer

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What We Can Offer

13th payment
Healthcare Program
Training Development

Job Description

Reports to the Team Leader / Supervisor
Attend to inbound and outbound telephone calls/contacts in accordance with standard operating procedures
Provide information on services offered by Citibank to enhance customer relationships
Identify and maximize sales opportunities, where applicable, to all customers
Provide professional, friendly and high quality customer service & sales for each point of contact with the customer
Identify and respond to customer needs accordingly
Manage challenging customers professionally and provide after sales service, where applicable
Able to consistently communicate in a positive and enthusiastic manner; while handling customer complaints in an assertive manner
Use call/contact control techniques to provide efficient, high quality interactions with customers
Maintain detailed records of client interaction in order to improve quality of information available
To provide optimum service to all customers by answering inquiries and resolving complaints effectively with the ultimate aim of projecting a professional image
Update and perform on-line maintenance on system terminals as per customers’ requests ·
Ensure effective and timely follow-up as promised to customers
Process financial entries and adjustment on customers’ accounts if necessary
Other tasks as assigned by the supervisor and the management
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Job Requirements

Holds at least Diploma or Degree in any field
Previous experience in a call center would be an added advantage
Should have excellent interpersonal and communication skills with good command of written and spoken English
Strong in customer service skills. A team player with commitment and initiative, service oriented, able to work under pressure, matured, motivated, meticulous and analytical and able to multi-task.
Good understanding of Citibank customers, product and services.
Working knowledge of specialized products, systems and services.
Knowledge of Internet, Microsoft Office including email, MS Excel, MS Word and fax.
High level of listening and comprehension skills. Able to probe for required information from customer
Assertive and able to manage in situations where there may be limited information.

Job Locations

Hồ Chí Minh, Thành phố Hồ Chí Minh, Việt Nam

Citi set its first footprint into Vietnam before 1975, and then started up a representative office in Hanoi in 1993. A year later, Citi became the first U.S financial institution licensed for branch opening and full branch establishment in Hanoi. In 1998, Citi opened the second branch in Ho Chi Minh City.

Currently, the bank offers a wide array of banking and financial services including corporate and investment banking, treasury and trade solution services, commercial banking, consumer banking, securities and transaction services.

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Ho Chi Minh City, Vietnam
 	  CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

360 giờ học linh động, phù hợp với học viên vừa học vừa làm.

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Côte d’Azur (Pháp) cấp có giá trị toàn cầu.

Cơ hội tìm kiếm học bổng Tiến sĩ tại Anh, Pháp và các nước khác dễ dàng hơn.