[Urgent] Citiphone Officer

Địa Điểm Làm Việc: Hồ Chí Minh
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Fixed 13th salary
Healthcare Insurance

Mô Tả Công Việc

The CitiPhone Officer is responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues.

Reports to the Team Leader / Supervisor
Attend to inbound and outbound telephone calls/contacts/correspondence in accordance with standard operating procedures.
Provide information on services offered by Citibank to enhance customer relationships.
Identify and maximize sales opportunities, where applicable, to all customers.
Provide professional, friendly, and high-quality customer service & sales for each point of contact with the customer.
Identify and respond to customer needs accordingly.
Manage challenging customers professionally and provide after sales service, where applicable.
Able to consistently communicate in a positive and enthusiastic manner, while handling customer complaints in an assertive manner.
Use call/contact control techniques to provide efficient, high-quality interactions with customers.
Maintain detailed records of client interaction to improve quality of information available.
To provide optimum service to all customers by answering inquiries and resolving complaints effectively with the aim of projecting a professional image
Update and perform on-line maintenance on system terminals as per customers’ requests
Ensure effective and timely follow-up as promised to customers
Process financial entries and adjustment on customers’ accounts if necessary
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

Holds at least Diploma or Degree in any field.
Previous experience in a call center would be an added advantage.
Should have excellent interpersonal and communication skills with good command of written and spoken Vietnamese and English.
Strong in customer service skills. A team player with commitment and initiative, service oriented, able to work under pressure, matured, motivated, meticulous, and analytical and able to multi-task.
Good understanding of Citibank customers, product, and services.
Working knowledge of specialized products, systems, and services.
Knowledge of Internet, Microsoft Office including email, MS Excel, MS Word, and fax.
High level of listening and comprehension skills. Able to probe for required information from customer.
Assertive and able to manage in situations where there may be limited information

Địa Điểm Làm Việc

Hồ Chí Minh, Thành phố Hồ Chí Minh, Việt Nam

Citi set its first footprint into Vietnam before 1975, and then started up a representative office in Hanoi in 1993. A year later, Citi became the first U.S financial institution licensed for branch opening and full branch establishment in Hanoi. In 1998, Citi opened the second branch in Ho Chi Minh City.

Currently, the bank offers a wide array of banking and financial services including corporate and investment banking, treasury and trade solution services, commercial banking, consumer banking, securities and transaction services. Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Xem toàn bộ thông tin công ty
Ho Chi Minh City, Vietnam
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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