[Urgent] Student Re-Enrollment Officer (Technology Education, Up to 18Mil/month)

DigiUni Vietnam is an online & offline education company based in HCM City and having an online students base all over Vietnam, currently expanding to Australia and South Korea. We teach 4-18 y/o students practical skills like coding, multimedia design and Microsoft Office and soft skills like communication, creativity, logical thinking and teamwork. Join our growing team to develop the future digitally advanced generation of Vietnam.

Student re-enrollment officer is responsible for building ongoing parent-student communication about success in the learning process, follow up on homework completion, competition update & inform about upcoming finish of the paid program & negotiation re-enrollment contract. Supported by Academic Manager & Program Director to ensure successful re-enrollment KPI.

Salary range:
10,000,000 VND -14,000,000 VND gross depending on experience and qualification, monthly bonus based on performance up to 4,000,000 VND. Combined income is up to 18,000,000 VND.
Benefits: Competitive salary & KPI Bonuses, Full on-job training and ongoing professional development, Annual leave, social insurance, young and dynamic working environment, working in an international environment.

Job Description
- Be the main contact point for the Parents and students, build strong relationships with clients through monthly calls, reviews, messages and emails
- Be responsible for monthly revenue target of re-enrollment of students
- Conduct end of course/year reviews with parents and academic team to support re-enrollment
- Greet and onboard new clients with a welcome call, email and instruction of DigiUni regulations for students
- Do monthly student's progress update phone call with parents
- Ensure parent & student are well supported from the beginning until the end of the course by foreseeing parent concerns, problem solving issues, handling complaints within campus
- Handle clients complaints or issues if any, promptly report to Academic Manager & Program Director to offer relevant solutions to the clients
- Interact with teachers on a daily basis to ensure student’s learning progress at campus and notify parents when there are concerns
- Support Academic Manager with new and existing class scheduling & planning of studying groups
- Ensure systems data compliance within campus
- Supporting general campus tasks and events
- Create a fun, safe learning environment for all students