US Customer Service Associate

• Answer and manage incoming calls in a professional manner in English

• Identify and assess customers’ needs to achieve satisfaction

• Provide accurate, valid and complete information

• Collaborate with relevant team to resolve customer request

• Record, organize and file customer interactions

• Maintain a positive and empathetic attitude toward customers

• Monitor customer and facility by surveillance camera

• Administrative tasks including sales data management

• Other duties assigned

Working Time:

• Monday, Thursday, Friday, Saturday, Sunday: 6:00 a.m – 3:00 p.m (including 1-hour lunch break)

• Tuesday: 6:00 a.m – 11:00 a.m

• Wednesday: Day off

• Must have excellent verbal (Listening & Speaking) communication skills in English (Able to communicate with native English speakers)

• Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience

• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner

• Ability to multi-task, prioritize, and manage time effectively

• Strong attention to detail and accuracy

• Strong Microsoft excel skill

• Prior experience in a customer-facing role preferred, but not required

• Accounting knowledge or experience is an advantage