User Researcher (UI UX)

*According to Decree No.13/2023/ND-CP on protecting personal data (“PDP”), Home Credit Vietnam would apply "Personal Data Processing Agreement" with all candidates to ensure compliance with the decree.

By submitting this application to Home Credit Vietnam Finance Company Limited through LinkedIn, you agree to allow Home Credit to proceed your provided information in accordance with Personal Data Processing Agreement that you have read, fully understood and agreed to the entire content at link https://career.homecredit.vn/vn/article/id/217.

KEY RESPONSIBILITIES

• Independently plan, design, execute, analyse and report user qualitative research and communicate those results with stakeholder to guide the direction of digital Home Credit products

• Facilitate user In-Depth Interview or focus group discussion to deep dive in understandings user target audience

• Identify potential problematic touchpoints according to user target audience

• Closely work with Online Data Analyst to continuously improve users' measurement tools to effectively collect and monitor user feedbacks at each defined touchpoint.

• Propose and take lead in enhancement activities, focusing on Online activities and other related process improvement, culture building

REQUIREMENTS

• Education: Bachelor’s Degree in Psychology, Human Computer Interaction or equivalent; required.

• At least 3-4 years experiences in qualitative research/UX research or similar role

• Good project execution and time management

• Ability to communicate research results to cross functional stakeholders with data storytelling presentation

• Fluent in English: able to communicate effectively in a multi-national environment