Vietnam Business Solution Manager

Key Responsibilities:

Automation System Development, Enhancement and Readiness

- Identify needs to develop, enforce necessary system, processes, and procedures to ensure effective and efficient use of automation systems.

- Act as Automation system administrator, responsible for effective provisioning, installation and configuration, operation, and maintenance of automation systems in coordination with IT

- Collect and analyze user feedback on issues and improvement opportunities related to Sales automation systems.

- Work with IT to propose initiatives and solutions to system enhancements and modifications to meet new business requirements.

- Continue research and developments to stay abreast of technological innovation and trends to ensure Sales automation system readiness for future requirements.

2. Database Management

- Act as custodian for managing of Trade profiles, including structure, territories, and product assignment.

- Manage business databases in Sales automation systems (Sales, KPIs, Incentive…)

- Work with Sales Operation team and other stakeholders to identify business needs to optimize existing databases and develop new ones.

- Perform daily backup operations, ensure all required systems and files/ data are successfully backed up to appropriate media and recovery storage devices.

- Perform regular data archival and purge as necessary.

3.Operation, Support and Enablement

- Develop in-depth understanding of business requirements to design effective support and guidance procedures.

- Provide training, timely support and guidance to Sales Force and other stakeholders to enable effective use of - Sales automation systems as well as to fully maximize system features.

- Create, change, update and delete user accounts per request.

- Enable and support Sales Force and other stakeholders to allow their most effective use of Sales automation systems and databases to help driving Sales productivity.

- Provide 24/7 helpdesk to troubleshooting.

- 5-year experience in Sales/ Marketing

- 3-year experience in Sales automation system management

- 5-years relevant experience in managerial/supervisory role in FMCG/ Nutrition/ Foods industry

- Analytical skills

- Strategic thinking Problem solving & decision making.

- Good knowledge of Sales automation systems, IT tools, workflows (SAP, DMS, PowerBI, …)

- Knowledge of Sales Force Effectiveness concepts

- Facilitation and influencing skills.