Vietnam Exams Business Processing Manager

Vietnam Exams Business Processing Manager

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Các Phúc Lợi Dành Cho Bạn

Bonus 13th salary and Performance bonus
Health and Accident Insurance
21 days annual leave and 15 public holidays a year

Mô Tả Công Việc

Role Purpose

The role purpose of VietNam Exams Business Processing Manager in Ho Chi Minh City, Vietnam – is to ensure the VietNam exams administrative and financial tasks are conduct within the team effectively and efficiently, and all the transactions, documents and reports meet the requirements of Finance Compliance Policy and timeline.

To lead the delivery of a variety of financial process services for the Exams, including monitoring daily income recognition, monthly reconciliation, invoice issuance, and ensure consistent, accurate and robust financial processes in line with service standard and policy.

Proactively recommend improvements.

Prepare the team and manage process transition.

Main opportunities and challenges of the role:

Many business processes in VietNam remain manual as new automated systems are being developed. The VietNam business processing team handles business processing in the meantime. The post holder will manage this team to maximise performance in these processes, solves problems as they arise, seeks to make improvement and readies the team for automated payment and processes.

Main accountabilities but not limited to the following:
Service Delivery
• Lead the team to provide support to the country Operations, Finance, Customer Services and Shared Service Centre by completing the financial tasks required for the financial month-end and year-end pre-closing and provides support as required for the financial year-end closing.
• Lead on investigations and remediation for incomplete registration and payment for online, offline, and over the counter and any related financial issues including but not limited to income, refunds, payments, etc.
• Lead on investigations for unmatching income recognitions, income discrepancies, income deferrals, unidentified income with FC and Finance Team.
• Lead on all new Financial Implementation Projects in Vietnam.
• Lead on all Financial trainings for all related manages.
• Lead on all supports with Finance for Audit Reports or Financial Reports
• Actively support equality and diversity and work to the British Council’s Equality, Diversity and Inclusion (EDI) policy at all times.

• Ensure the policies, procedures and systems are delivered with integrity.
• Assist VietNam and EA business processing hub with provision of information to internal / external auditors.
• Provide leadership as required in the area on accounting transactions and adjustments (accruals, deferrals and provisions), Intercompany transaction, Travel & Expense,

Vendor creation and management etc...
• Responsible for the accuracy and compliance with relevant policies.
Customers & Stakeholders
• Be accountable for providing effective and timely communications and respondence for all internal enquires, and lead on providing solutions to complex cases.
• Lead on responding to complex internal enquiries, working with stakeholders to establish the most appropriate solution available in the area.
• Lead on resolving queries received from Shared Service Centre, Finance, Customer Services, and Operations teams.
• Creating awareness of compliance to financial processes in the area through regular communication and training.

Risk & Compliance
• Responsible and ensure financial records in the area as per corporate policy and internal audit.
• Ensure compliance with finance policy in the area.
• Lead on the quarterly FCCF compliance tasks and respond to queries and provision of improvement plans with assigned owners and timelines where require.

Analysis & Reporting
• Prepares standard management information reports with relevant data to aid management decision-making in the area.
• Lead on VietNam business processing team in providing supports to the income recognition and reconciliation process in the area by extracting relevant reports.
• Set standards and performance manage Exams finance process and tasks.
• Serves as point of escalation for Regional Operation Team on significant issues.
• Uses standardised processes to monitor team/unit compliance with agreed corporate risk management procedures relevant to service delivery (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.

Leadership & management
• Plans and prioritises regional exams finance activities and supports team knowledge and skills development towards effective delivery of services.
• Coaches and guides towards team performance of the country operations team, working with country leadership to address skills or motivation gaps as it arises.
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Yêu Cầu Công Việc

Role specific knowledge and experience:
Demonstrable experience, in large complex international organisation of:
• Experience of overseeing daily operations in a business environment.
• Must have experience in working in a relevant field.
• Minimum 12 months experience in managing a finance/business processing team
• Must have knowledge/ experience managing and/or designing and/or improving financial and business processes
• Working in a busy and challenging environment operating against very tight deadlines.
• Excellent communications skills.
• Track record of working in a tightly controlled process driven environment

Person Specification:
• Diploma/Degree in any discipline
• Excellent written and oral communication skills in English and Vietnam.

Further Information
• Candidate must have the right to live and work in the country in which the role is based.
Closing Date for Application. 31st January 2023 (23:59 Vietnam Time (GMT+07)

Địa Điểm Làm Việc

Hà Nội, Việt Nam
Ho Chi Minh, Ho Chi Minh City, Vietnam
East Asia

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Company Size: 500-999

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