VP Coaching & Development Manager, Wpb (GCB5)

VP Coaching & Development Manager, Wpb (GCB5)

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What We Can Offer

13rd Salary Payment

Job Description

In this role, you will:

Business & Sales Strategy

- By developing Distribution Business Learning Policy in line with HSBC Group Learning principles with clear roles and responsibilities of all the stakeholders
- By identifying current learning/competency gaps, review, and suggest improvement plan that enables right learning intervention programs developed and delivered that improves people culture and performance
- By reviewing existing Distribution programs such as On-Boarding, Up Skills and others and suggest improvised ideas aligning to business and market outlook
- By being prudent in spending to ensure learning cost is kept at manageable level throughout the financial year
- By closely working with HSBC Learning team in ensuring post learning administrative task such as learning feedback, attendance record and other task are completed on time and proper record maintained for escalation or improvement
- By managing all non-learning intervention request by stakeholders and able to provide constructive feedback to them on alternative solutions
- By encouraging the use of latest learning delivery tools like skill builders and others to ensure learning delivered in a most conducive and impactful way to achieve desired business goals
- Encourage the usage and completion of e-learning on time and review of the programs periodically
- Keep abreast of new developments in the field of L&D with a view of applying best practices where necessary as well as set a highest benchmark with industry practice

Client Focus / Stakeholders / Customer Experience

- By working closely with HSBC learning team to ensure all Global learning
requirements and practices are embedded and completed as and when required
- By ensuring the HSBC L&D culture embedded into the DNA of Distribution staffs ensuring we are engaging customers the HSBC way
- Ensuring Need Based Selling culture embedded in all our frontline staff for excellent customer engagement and keep customers in the center of everything that we do
- Always engage staffs and stakeholders via forums, meetings or surveys to gather feedback and other inputs
- Work with various stakeholders to determine most appropriate learning interventions are deployed to all staffs
- Closely work with external vendors who are able to bring the best in market programs suitable for business and staff development
- Manage relationship with external providers and monitor quality and SLA are adhered and met
- To develop a learning loop network to gather pre or post learning feedback from staffs and stakeholders for reviews and improvement
- All frontline staff to undergo relevant accreditation and evaluation as per HSBC Standards

Leadership & Teamwork

- Be a role model and catalyst in transferring learning culture amongst the Distribution staff
- Lead with example and maintain strong working relationship with colleagues, network staff, stake holders and vendors to transform Business L&D as a learning hub for WPB business
- Demonstrate the importance of right way of learning to enhance staff capabilities to perform as per HSBC goals
- Manage team and develop them to be a successful learning community in the future
- Demonstrate highest level of leadership skills in resolving business matters and ability to provide multiple and innovative learning choices

Business Processes

- Ensuring that sales & operations are undertaken in accordance with HSBC Bank plc FIM, BIM and Credit Policy Manual appropriate lending guidelines
- Manage operational risk, by using relevant MI to identify risk situations and take any appropriate action to minimise loss
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Job Requirements

To be successful in the role, you should meet the following requirements:

Knowledge & Experience

- Minimum Bachelor’s degree or equivalent experience
- Minimum of 5 years proven and progressive experience in the area of L&D
- Strong communication, interpersonal communication skill, client centric and influencing skills
- Sound knowledge of banking, services and sales
- A strong sense of ownership, responsibility and accountability
- Independent player and able to make significant changes in short period of time

Leadership Capabilities

- Have strong leadership, managerial, organizational, decision-making, problem-solving, communications, analytical, interpersonal, motivational, negotiation, project management

Job Locations

Ho Chi Minh

If you are looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest and most diverse organisations in the world. Throughout our history, our role and purpose remain constant: to enable businesses to thrive and economies to prosper, to help people fulfil their hopes and dreams and realize their ambitions. At HSBC, we lead with courageous integrity and strive always to be dependable, open and connected. Our values help us to make the right decisions and to mitigate risk.

We serve more than 40 million customers through our global businesses: Wealth and Personal Banking, Commercial Banking, Global Banking and Markets.

HSBC Vietnam opened in Ho Chi Minh City in 1870 and the first full service branch opened in 1955. In 2009, we began operating our locally incorporated entity, becoming the first foreign bank in Vietnam and today the Bank's network in Vietnam now includes two branches and five transactions offices in Ho Chi Minh City; one branch, three transaction offices, and one deposit office in Hanoi, one branch in Binh Duong, one branch in Da Nang; staffed by almost 1,400 employees. See where your future could take you at HSBC.

HSBC is always looking for high-caliber candidates in Vietnam nationwide. The job offers excellent career potential and attractive remuneration packages.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank (Vietnam) Ltd.

Know more about HSBC 150 years of history in Vietnam at: https://www.hsbc.com.vn/content/dam/hsbc/hbvn/en/documents/150th-anniversary-brochure.pdf

You'll achieve more when you join HSBC.


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The Metropolitan, 235 Dong Khoi Street, District 1, HCMC
1,000-4,999 staffs
HR Department


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