VP Retail Store Management, Medium

Please apply via this link: https://lnkd.in/gPa6eVXW

Some Careers Grow Faster Than Others.

If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

International Wealth and Personal Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. International Wealth and Personal Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

We are currently seeking a high calibre professional to join our team as VP Retail Store Management, Medium.

Principal responsibilities:

Lead your team to deliver the Branch IWPB Performance measures and plan.

Manage & coach your team to drive performance with a hands-on style to grow customer, productivity, service quality and staff engagement

In conjunction with your team build a high personal and corporate profile in the community in which you are based

Lead the Branch in line with the processes and activities in the TOM and other operational guidelines to achieve consistency of management of our people and delivery of service and sales to HSBC customers

Monitor and act on daily activity management information and other internal information tools, using them to coach your team and achieve the business goals

Performance Management, People Development and resourcing of your business

Train, maintain and develop your team to a level appropriate for the branch and commensurate with centrally agreed resource plans.

Use appropriate performance management tools and undertaking individual performance reviews to maximise effectiveness of the team

Hold regular meetings with team members, and otherwise, to effectively communicate and address bank, region, branch and individual issues and successes.

Create a working environment that drives performance and an engaged team

Work as part of a wider integrated team. Support others through direct and indirect actions beyond your own branch responsibilities.

Ensuring that sales & operations are undertaken in accordance with HSBC Bank plc FIM, BIM and Credit Policy Manual appropriate lending guidelines.

Ensure all processes for fulfill customer need & operations are in place and manage within any agreed Authorities

Manage operational risk, by using relevant MI to identify risk situations and take any appropriate action to minimise loss.

Ensure branch lending (not including Commercial and Corporate) is undertaken and controlled in accordance with HSBC Bank plc Credit Policy by ensuring the appropriate use of credit and behavioural scored lending.

Undertake Customer activities, Operational and Credit sampling in your branch.

Requirements:

Bachelor Degree with 5-7 year experience or relevant

Proven ability in team leadership and management

Proven ability in Retail sales.

Proven ability in relationship management in the Retail sector

ACIB or equivalent professional qualification preferred

Excellent interpersonal skills, with a particular emphasis upon inspiring, influencing and negotiating

Coaching techniques to fulfill customer needs, best practice and sales management on a team and one to one basis

Planning and organizing skills

Analytical skills

Problem solving skills

Attain appropriate professional and regulatory qualifications as required by market

Attain any internal standards as required by Country

You’ll achieve more when you join HSBC.

http://www.hsbc.com/careers