Warehouse Assistant Manager

Overall Role Purpose:

• To ensure the smooth operation of the warehouse, meeting all operational standards agreed upon with the customer, using DHL best practices while efficiently utilizing agreed levels of resources.

• Collaborate with the Warehouse Manager in problem-solving and troubleshooting/improvement processes.

• Ensure staff adhere to standards and strictly follow working procedures to meet KPI requirements.

Accountabilities:

Customer / Stakeholder

• Communicate with Customers and Transportation team to receive the delivery plan, process details, and lead time of orders.

• Assist in meeting performance targets.

• Ensure the handover processes for inbound stock and paperwork are functioning properly.

• Strictly manage inventory and oversee the daily reconciliation report.

Problem Complexity / Process

Supervision of Operations

• Manage operations with a deep understanding of WMS software, warehouse operations, and models.

• Plan, resource, and report on daily operations to ensure timely order deliveries to customers, dealers, and transporters.

• Monitor team members' working time and plan overtime in compliance with company policies.

• Supervise team to strictly follow operational instructions, regulations, company policies, SOPs, and WIs, ensuring the operation team fulfil operation KPIs.

• Record abnormalities in daily operations to follow up on and improve processes.

• Train WIs to Operator periodically.

• Participate in the development and improvement of operational WIs in Warehouse.

• Take the initial of report, investigate and follow up for the safety in daily operation.

• Engage and motivate team members during daily operations.

Safely and Quality Assurance

• Ensure safe working practices and environment within the shift.

• Ensure that team maintains safe procedures of work that all equipment is in good working order.

• Promptly report defects to maintenance and hygiene is kept to a high standard.

People Management

• Monitor individual performance and KPIs.

• Ensure effective communication is maintained among staff involved in Warehouse and develop good team communication at all levels.

• Manage the allocation of appropriate resources and staff commitment to achieve the objectives and targets.

• Identify training needs and opportunities to develop a highly skilled and functional department.

• Bachelor's degree

• 3-4 years of operational experience in warehouse or logistics industry.

• Proficient in using Warehouse Management Systems (WMS) and MS Office (Word, Excel, PowerPoint), etc.

• Strong data analysis skills, with experience in Power BI being a plus.

• Effective communication skills in both spoken and written English.

• Strong leadership skill