Workshop Manager

WORKSHOP MANAGER

A. Workshop Establishment & Operation

• Set up and manage the pump overhaul workshop (facility layout, equipment list, safety procedures, workflow system).

• Define and implement standard operating procedures (SOP) for pump inspection, dismantling, repair, assembly, testing, and documentation.

• Ensure workshop readiness to meet ITT’s 3-party service contract requirements with LSP.

B. Technical Leadership

• Lead the technical execution of pump maintenance (centrifugal pumps, rotary types, dosing/metering pumps).

• Diagnose pump failures, define repair scope, and supervise technicians during overhaul.

• Ensure quality control and compliance with OEM or approved equivalent specifications.

• Work directly with ITT engineers for knowledge transfer and with Prominent for service capability development.

C. Team Building & Competency Development

• Recruit, train, and supervise a team of pump technicians.

• Build a structured training roadmap (pump theory, troubleshooting, safety, ProCast equivalent part application, documentation).

• Foster a performance-driven and safety-oriented workshop culture.

D. Commercial & Customer Interface

• Support sales/account teams (Mr. Nghia & PEMS commercial team) with technical inputs, quotations, scope definition, and cost estimation.

• Communicate directly with LSP technical teams for job clarification, timeline, and service reporting.

• Ensure transparency in job cost, man-hour tracking, and consumables usage to support the 3-party contract model.

E. Inventory & Supply Chain Coordination

• Work with PEMS procurement to define required spares, common parts, and consumables for workshop readiness.

• Coordinate with ITT and ProCast for equivalent part specifications and quality verification.

• Ensure accurate inventory records and traceability.

F. Documentation & Reporting

• Prepare service reports, test results, NCRs, inspection photos, and quality documentation for every job.

• Maintain workshop KPIs: turnaround time, quality issues, rework rate, cost variance.

Technical Background

• Bachelor’s degree in Mechanical Engineering (preferred) or relevant technical field.

• Minimum 7–10 years of experience in pump maintenance/overhaul, preferably within power plants, petrochemical plants, or industrial maintenance firms.

• Hands-on experience with centrifugal pumps is essential.

• Experience with dosing/metering pumps (Prominent or equivalent) is a strong advantage.

• Managerial & Commercial Competencies

• Proven experience managing a workshop or maintenance team.

• Strong understanding of cost estimation, job costing, planning, and resource allocation.

• Ability to balance technical quality with commercial considerations.

Soft Skills

• Strong communication skills in English and Vietnamese.

• Problem-solving mindset and a proactive attitude.

• Ability to work closely with both engineers and commercial teams.

• High integrity and sense of ownership.