Aftersales Technical Service Supervisor
Job description
• In charge of warranty activities inside Asia-Pacific Market
• Handling weekly, monthly meeting with Market to collect information, update pending issues and align action together
• Visit the Dealers/ Importers to resolve technical problems or check and analyze the problem in depth
• Work with Customer Service team to handle the hotline cases from Market: analyze data, define and arrange necessary actions in order to:
o Provide best service, solution to Customer
o Full understanding what happen in the Market (in terms of technical)
o Well communicate with Quality or R&D about the technical issues on the Market: searching for root cause, defining solutions, defining necessary actions toward Market (if specific action to used bikes, such technical update, campaign, or any promotion action)
o From the result of working internally inside factory, to summarize, feedback, guide/ instruct to Market the standard procedure to manage technical cases.
Job requirements
• Bachelor’s degree in technical field: mechanical, electrical and electronics, etc.
• More than 5 years of experience in aftersales technical, warranty, QA/ QC
• Strong mindset of service, customer orientation
• Technical background, especially quality analysis
• Data analysis, and reporting skills
• Communication and leadership skills
• Problem-solving & critical situation-handling skills (able to work independence and decision)
• Willing go to Market, work directly with technician guy at Dealer
What We Can Offer
Bonus
Healthcare Plan
Transportation
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Job Information
17/04/2024
Experienced (non-manager)
Manufacturing > Quality Assurance/Quality Control/Quality Management
Electrical, Mechanical, Quality Control, Product Warranty, After Sales Management
Automotive
Any
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Job Locations
Lot M, Binh Xuyen IZ, Huong Canh Town, Binh Xuyen District, Vinhphuc, Vietnam
Hà Nội, Vietnam
BIDV Tower - Hanoi; Factory in Vinh Phuc; Commercial Office in HCMC
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