Glam Beautique - Operation Manager

Working location: Head Quarter, 30 Tan Thang, Tan Phu District, HCMC. 1. Assurance for Standardization of GB Store, in term of (25%): - Display concept, service, and staff's appearance & performance. - Build up SOPs, Manual to assure for smoothly operation and manage all practices. - Implement new ideas, subject, standard from HQ and assure it's properly launching as requirement of Managements. - Build up Store Checklist so that Supervisor team can fulfill their responsibilities in monitoring activities, assure the standard & regulations are properly maintained and complied by Store's staff. Monitor the Operation of all stores: - Cooperate with GB’s Division Leader / Group Leader for information sharing, inventory transferring; - Coordinate with GB’s Supervisor for checking the situation of Project; - Inform all the information and promotion from MD to store operation, follow up the application of all stores - Interact with related departments to solve any matters that impact to satndardization of GB Store. - Find out and propose for solving issues, including Sales/GP/TOD improvement. 2. Assurance for Store's achievement in term of Sales, GP, Operating Income and other Management criterias of Glam Beautique (20%): - Build up annual Budget for all GB chain Stores, make sure submiting as company's timeline. - Propose promotion/ assorments or any improvement idea to ensure the achievement of monthly and yearly sales budget. - Review monthly P&L, expenses breakdown of each Store to identify cost items need to be improved in term of expense control. - Optimize Store performance through continuosly ỉmpove employee skill, workflow in term of efficiency and productivity. - Corporate with Accounting, facilities and IC in managing inventories and fixed asset of GB's Stores, assure these asset are controlled adequately. 3. New Store Opening and Renovation (20%): New Store opening: - Main incharge of preparation for layout, concept, fĩture/fitout of new Store. Closely corporate with Development and MD to propose for design and get approval from superior. - Corporate with related departments to properly prepare for sucessful opening of new Store which included: manpower recruitment and training, facilities for smoothly operation, matters of Operation licenses. Renovation: - Through daily monitoring on Store performent and customer behavior, propose for renovation which included : new layout, concept, assortment to promote for branding and sale. - Prepare material for renovation proposal . - Corporate with Construction and MD from preparation untill accomplish the renovation project. 4. Strong Communication with related Managers for Activities of Branding, Event & Mailer Promotion, Digital Marketing & Omni sales (20%): - Manage the Communication with MDs/MKTs to gather all promotion & products data needed - Manage the Production timeline of all Sales POSM in stores: Standees, POP, Hangers... - Arrange the Effective distribution of marketing materials - Conduct Market Research and Monitoring Competitors’ activities - Handle the Operation of Omni channel tools for GB, from website, Fanpage, Tiktok, Zalo OA… to enhance more Brand Awareness & Online Sales for GB - Cooperate with other related dept. to create more activities at Aeon Platform about Promotion scheme online, Customer Service improvement, Online Consultant service… - Searching for more NEW opportunities for Platform cooperation 5. Manpower planning and management (10%): - Follow up timeline of recruitment with HR to assure full attendant of the workforce at all Store. - Proactive in coordinating staff of the entire Store chain to prevent the situation of manpower shortage that impact to quality of management and Aeon service. - Corporate with OP to arrange a timeline to skill up Store'staff through training and Skill test. - Innovate DWS to enhance for productivity- 6. Reporting, administration and others (5%): - Prepare all reporting materials relating to Operation's performance and send to superior as timeline - Handle all administration tasks of GB Stores relating to Purchase and payment transaction on e-doc system according to Authorization Letter and financial limit. - Handle all admistration task relating to HR on E-doc, Recruit app, SAP SF according to Authoiation Letter and Financial Limit. Other duties: - Support MD to complete the assortment plan for new store chain following new concept - Other tasks assigned by GB General Manager - This job description will be reviewed yearly to adapt with business’demands

- Bachelor/College degree in Economic, business administration or equivalent qualifications - At least 3 years of experience in retail business & 2 years at Management level - New Design thinking & Creative thinking - Customer-focused / Customer Oriented mind set - STRONG Communication skill - Good command of verbal and written English - GOOD Time-management and team work skills - HIGH Abilities to use computer, office programs and database - LOVE Retails biz & Hard-working pressure capacity is appreciated